We’re here to help

CharmCue Support

Get help with premium access, purchase restoration, keyboard setup, privacy, or an app problem.

Before contacting support

Please include your iPhone model, iOS version, CharmCue app version, a short description of what happened, and the anonymous support identifier shown in the app if available.

For your privacy, do not email conversation screenshots, profile screenshots, WhatsApp exports, or other people’s personal information. If a visual is essential and you intentionally choose to share it, redact names, photos, locations, account handles, and message content first.

Purchases and premium access

Restore an existing purchase

1. Open CharmCue and go to a premium screen.
2. Tap Restore Purchases.
3. Confirm the device is signed in to the Apple ID that made the purchase and wait for Apple’s response.

If restoration succeeds but access still appears locked, close and reopen CharmCue with an internet connection, then try Restore Purchases once more.

Manage or cancel a subscription

Apple manages billing. On iPhone, open Settings → your name → Subscriptions → CharmCue, then choose Manage Subscription or cancel the plan. Cancelling normally preserves premium access until the current paid period ends.

For charges, refunds, payment methods, trial eligibility, and billing disputes, use Apple’s purchase support because Vebesto Studio does not receive or control your full payment details.

Install the CharmCue keyboard

1. Open Settings → General → Keyboard → Keyboards → Add New Keyboard.
2. Select CharmCue.
3. Open CharmCue in the keyboard list and enable Allow Full Access.
4. Return to CharmCue and follow the keyboard check shown in the app.

Full Access is required for network suggestions and the shared connection with the main app. The keyboard previews a selected screenshot and waits for you to tap Use it before uploading it for analysis.

When premium has expired

If premium access has expired, the keyboard shows that premium is required and does not return an AI response. Open the main CharmCue app to resubscribe or use Restore Purchases. The keyboard refreshes its access state after the app confirms the current entitlement.

Troubleshooting

• No keyboard: confirm CharmCue appears under iOS Keyboards, then switch keyboards using the globe key.
• No Full Access: disable and re-enable Allow Full Access in iOS Settings, then reopen CharmCue.
• No screenshot found: take a new screenshot, open the keyboard again, and confirm Photos access where requested.
• Suggestions fail: check the internet connection, reopen CharmCue, verify premium access, and try again.
• Purchase appears missing: use Restore Purchases while signed in to the purchasing Apple ID.

Privacy and account deletion

Read the Privacy Policy for details about screenshots, messages, Firebase, Google Gemini, RevenueCat, storage and your rights.

To Delete your data, open You → Privacy & data, then choose Delete account in CharmCue. This removes the anonymous Firebase account data and clears local CharmCue content. It does not cancel an Apple subscription; cancel that separately in Apple subscription settings.

Legal information

CharmCue is published by Ümit Duran, trading as Vebesto Studio, Germany. Review the Terms of Use or contact vebestostudio@gmail.com.